Privacy Policy, served straight.

Information we collect

We collect information you choose to provide when you contact us, reserve a table, request catering, join or manage a waitlist, reply to a dining survey, or communicate with us by text. This may include your name, phone number, email address, party size, requested dates and times, dining preferences, event details, messages, and feedback.

Authorized staff may also submit daily-specials text and photos for review and publication to the Mike's Penn Grille Facebook Page. That workflow records the sender, submitted media, approval decision, generated caption, and Facebook post identifiers.

How we use information

We use information to answer questions, manage reservations and waitlists, plan catering, send requested confirmations and reminders, maintain guest service history, publish approved daily specials, prevent unauthorized use, and troubleshoot the services that support the restaurant.

Text messaging

Text messages are used for user-initiated conversations, reservation and waitlist updates, service reminders, feedback requests, staff replies, and the authorized specials-publishing workflow. Message frequency varies with your activity. Message and data rates may apply.

Reply STOP to stop text messages or HELP for assistance. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Facebook specials

Our internal Mike's Penn Grille Specials app connects to the restaurant's Facebook Page. It uses authorized Page access only to upload approved menu images, publish approved captions and specials, record the resulting post link, and report whether publication succeeded. It does not access customers' private Facebook profiles, friends, or messages.

Service providers

We share information only as needed with providers that operate the requested service, such as our website host, email provider, Twilio for texting, Meta/Facebook for approved Page posts, mapping services for catering logistics, and configured AI providers used to read submitted specials or help route service requests. These providers process data under their own security and privacy obligations.

Retention and security

We keep records only as long as reasonably needed to provide service, maintain business records, resolve problems, and protect the systems from misuse. Access is limited to authorized personnel. No internet service can promise absolute security, but we use reasonable technical and organizational safeguards for the information entrusted to us.

Your choices and deletion requests

You may ask us to review or delete personal information associated with you or request deletion of data connected to the Facebook app. Email mikespennavegrille@gmail.com with the subject “Privacy or Data Deletion Request.” Include enough detail to identify the relevant reservation, message, submission, or account. We may verify your identity before completing a request.

Contact and policy updates

Questions may be sent to mikespennavegrille@gmail.com, or you may call (330) 332-4804. We may update this policy as our services change. The date at the top shows the latest revision.